Refund Policy

1. 14-day refund

• You can request a full refund of any payment within 14 days of the payment date, for any reason.
• This applies to every subscription payment, including your first payment and each monthly renewal, and to AI credit pack purchases.

2. After 14 days

After 14 days from the payment date, payments are not refundable, except where a refund is required by applicable law. To avoid future charges, you can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

3. How to request a refund

• Email us at ceo@momscoach.co.kr with the email address of your account and the order number shown on your receipt, or
• Use the link in the receipt email you received from Paddle, or visit paddle.net to find your order.

We will confirm your request within 3 business days. Refunds are issued by Paddle to the original payment method. It may take 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

4. What happens after a refund

• If a subscription payment is refunded, the subscription is cancelled and the paid period covered by that payment ends. Your account remains, and you can still view your dashboard and statistics and download reports.
• If an AI credit pack is refunded, the credits from that pack are removed from your balance.

5. Free trial

The 14-day free trial of the Standard plan does not require a payment card, and you are not charged when the trial ends.

6. Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country of residence.

Contact

MOMSCOACH Co., Ltd. / ceo@momscoach.co.kr